I rate these folks five stars and more. Early last Sunday morning (5-7-17) my wife and I were awakened by our 12 year old Collie crying outside our window; she could no longer stand on her hind legs. We knew for ten months that one day it would come to this, we were just hoping that it would not have been this soon.
Took very good care of my little dog even though I just moved here from PA
I was already stressing the well being of my pup and his ability to eat and of course the cost of surgery.
I boarded my dog here for 5 days . the staff here is great
so I told myself I wouldn't go back on the sole reason they didn't listen to me and my needs for my dogs care. (1st incident)
I needed to get more food from them, to hold her over for a week, but they close @6pm today. So I asked them to send me her prescription via email much like any other medical professional, and they refused. Now I have food my dog won't eat with the need to get more with no prescription because it's hostage at HACH. (3rd incident)
The staff at Huntersville Animal Care Hospital are super friendly. They treat my dogs like they'd treat their own pets. When my dog was seen for a skin problem, they even called the next day to check on her and see how we were both doing!
Months pass and I have my female pup bleeding when she tinkled. She had a UTI, I was sure. Took her to an emergency care clinic, they prescribed Amoxicillin for possible crystals. But again I was given the most expensive option before the basic urinalysis. I elected to wait for a second opinion.
My mistake for taking her back to HACH. Where after an X-ray found that she did have massive stones in her. I got wet food and dry food from them as it's medicated. They stated they would send me an email with estimates on the surgery I couldn't pay for at the time. This is when they charged me for a Biohazard Waste Disposal of $4.50 for their wiping the floor clean of my pups bloody urine on top of the $370+ bill....(2nd incident). They corrected it because I called them out on it and the tech acted as if she needed some approval to take it off my account.
Lady was a member of our family. So instead of getting ready for church we got dressed and began to search the internet and make calls to see who might help us with our suffering. Huntersville Animal Hospital was the only place we found open. So through tears we loaded our Lady up and began our dreaded journey to say goodbye to the best dog any one could ever have. From the front ladies at the check-in counter to the staff in the back, we felt like they really cared about our pain . We were quickly taken to a room where we were told to spend as much time as we needed to say goodbye to our baby. A lady came in to handle the paperwork and there was a mix up in the price my wife was told on the phone and the payment that the lady asked for. The lady went to check on the mix up, and when she returned she said you owe nothing. We asked are you sure we don't mind paying, she assured us, no this is on us. So we spent a few more minutes rubbing and hugging and telling our Lady we loved her and goodbye. They wheeled her out to our car in a white cardboard coffin and loaded her up for her final car ride. When we got her home and all the kids gathered around to say their goodbyes, we opened her box to rub her one last time. We were impressed to see that the staff at HAH had washed the tears off Ladys face and brushed her fur clean . So I just want to say thank you Huntersville Animal Hospital for helping to make our suffering a little easier. Tim & Kim Ammons
I'm embarrassed for going there a second time.
Run from this place. They are an unethical business with no real interest in their customers needs, or the service they provide.
The need for the vet was my female pup knocked out my male pups canine tooth. The tooth came out completely intact and no signs of chips, cracks or missing pieces to indicate any remnants, as I had the root in hand, were still in the gaping socket of the tooth.
We recently moved to Huntersville and needed a vet on short notice. We found this vet to be the closest to our location and ideal for our emergency of a tooth knocked out of one of my dogs.
I knew there was no need for an x-ray, just the surgery to patch my pup up. As I explained what happened the vet tech was very condescending and cocky over college football...(???Really???) It didn't make me feel good, when dealing with a pup that will need several stitches in surgery, and they pushed getting x-rays that my pup didn't need. They felt they had to do their due diligence, but I expressed I was already on a tight budget.
Huntersville Animal Care Hospital is a US Veterinary Care based in Huntersville, North Carolina. Huntersville Animal Care Hospital is located at 14899 Statesville Rd, Huntersville, NC 28078, USA.
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