Good luck getting waited on and the cellular service is among the worst I've ever experienced in my life. Absolutely cannot stress enough, DO NOT sign up for Sprint. I am so pissed I fell for the 1% comparison to Verizon BS. Their cellular service is a joke.
Brendan guided my wife and I through an amazing experience by asking the right questions. He answered all of our questions and provided answers that were easy to understand and proved him to be very knowledgeable. Thanks for your help and your patience!
Horrible customer service. They need to work on listening to their customers. They don’t even pretend to care.
My boyfriend and I were trying to get on the same plan so we went with his service with sprint. We were given wrong information at a store so not only was the signal terrible but the rep was as well. Went back in to get everything corrected and was treated horribly by a “manager” of this store Mia. This is not the first time she acted this way where we had been to the store a month earlier looking about combining plans and she acted the same way, thought she was just having a bad day but that’s obviously just her bad attitude. As we were trying to ask questions we were obviously wasting her time as she was very rude and not helpful in further explaining when we did not understand how my boyfriend had two active phones when we were told the one would become inactive when we got on the same plan. When we tried to explain what happened and get further assistance she told us there was nothing she could do and we could only call customer service. Thankfully we received great service with the phones and customer service from reps at the AT&T store up the street and will not have to deal with this location or sprint anymore.
Alivia (sales representative for the Huntersville store) really goes above & beyond to help. She is a wonderful example of what ALL Sprint employees should strive to be like. Alivia and Tatyana helped us when they could have just forwarded our concern to the 1-800 number, but chose to stay late on a Friday evening to make sure our needs were met. U can tell they both CARE about their positions & their customers. DEFINITELY worth our drive 45 minutes out of the way- passing TWO OTHER Sprint stores to get to this one. --Sherry Usrey
Sprint Store is a US Electronics Store based in Huntersville, North Carolina. Sprint Store is located at 9109 Sam Furr Rd, Huntersville, NC 28078, USA.
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